# Medzoomer, LLC Privacy Policy

At Medzoomer, LLC, your privacy is important to us. In this Privacy Policy, we tell you what information we collect, share with others, and how we use it.

Medzoomer, LLC (“Medzoomer,” “we,” “our,” and/or “us”) values the privacy of individuals who use our website and mobile apps (collectively, our “Platform”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Medzoomer’s users (“Users”). It applies to our customers (“Customers”), individuals who deliver products requested by Customers through our Platform (“Couriers”), anyone who signs up to become a Courier (“Prospective Couriers”), businesses selling products through our Platform (“Merchants”), and other partners who use our Platform to facilitate delivery of products (“Partners”). By using the Platform, you agree to the Privacy Policy and any future amendments and additions. Your use of our Platform is also subject to our Terms of Service.

Capitalized terms used but not specifically defined in this Privacy Policy have the meanings as set forth in our User Terms of Use (when such term concerns Users) or our Partner Terms of Use (when such term concerns Partners). Capitalized terms used but not specifically defined in this Privacy Policy or in our User Terms of Use or Partner Terms of Use have the meanings as set forth in the Health Insurance Portability and Accountability Act of 1996, the Health Information Technology for Economic and Clinical Health Act, and their implementing regulations, as amended from time to time (collectively, referred to as “HIPAA”). Medzoomer provides our Services as a business associate to healthcare providers. As a business associate, we are required to protect any of your information that is Protected Health Information (“PHI”). Medzoomer may use subcontractors to assist in performing some of our Services. When these subcontractors have access to PHI, they are required to enter into Business Associate Agreements with Medzoomer and to protect your PHI.

## 1. Information You Provide Directly to Us
### 1. Sign Up and Profile Information
When you sign up and/or place an order through Medzoomer as a Customer, you provide us with information, including, but not limited to your name, email address, physical address, and phone number. If you sign up using your Facebook account, we receive information including your name and email address. After registration, Customers can add multiple delivery addresses to their profile. You may be required to provide us with a photograph.

### 2. Health Information
When you sign up to use our Services, you will be asked to provide us with certain information, including but not limited to your healthcare provider’s name and address, prescription information, medical record number, and insurance information (collectively, “Health Information”).

### 3. Payment Information
When you add a payment card to your Medzoomer account, a third-party payments service provider receives your card information. We do not store full payment card information on our servers.

## b. Information Provided by Prospective and Active Couriers
### 1. Sign Up and Profile Information
When you sign up to become a Courier, you provide us certain information, including, but not limited to your legal name, Social Security Number, date of birth, email address, physical address, phone number, photo, driver’s license information, vehicle information, and car insurance information. We share this information with third-party providers who initiate background check reports on you.

### 2. Payment Information
We receive Couriers’ bank account and tax information to provide payment and for tax reporting purposes.

## 3. Information Provided by Merchants and Partners
### 1. Profile Information
A Merchant who signs up for our Platform provides us with certain information, including, but not limited to the business’s physical address, hours, and product information, including product details and price.

### 2. Payment Information
We may receive Merchants’ bank account information to provide payment.

## 4. Information Provided by All Users
### 1. Communications
If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support team, we will receive your name, email address, and the contents of any message or attachments that you may send to us, as well as any other information you choose to provide.

## 2. Other Information We Collect Through Your Use of the Platform
### 1. Location and Sensor Information
We receive a Customer’s location information when you’re using the Medzoomer app, including when the app is in use in the foreground or background. We may continuously collect location information and other motion-generated or orientation-generated mobile sensor data from Couriers and Prospective Couriers when the Medzoomer app is in use in the foreground or background in order to personalize the app experience, assist in finding available markets and/or available delivery opportunities, offer delivery incentives, track the progress and completion of deliveries, and other similar purposes. We also use this information for analytics purposes.

### 2. Referrals
You may be able to refer Medzoomer to friends and other contacts. To help you do this, we may request and you can grant us access to your mobile device address book. You can then direct us to send referral text messages or referral emails to contacts you select in your address book. We will use the data from your address book only to process your referral.

### 3. Device Information
We receive information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, unique device identifiers, and, if you register with your Facebook account, your Facebook identifier.

### 4. Usage Information
We automatically receive information about your interactions with our Platform, such as the pages or other content you view, the products you search for or purchase, and the dates and times of your visits, to help us understand how you use our Platform, help us improve our Platform, and provide you information about our Platform, Merchants, and Partners.

### 5. Call and Text Information
We work with third parties to facilitate phone calls and text messages between Customers and Couriers who are delivering the Customers’ products. We receive information about these communications including the date and time of the call or text message, the parties’ phone numbers, and the content of the text messages. We do not record or have access to the content of the phone calls.

### 6. User Feedback
Customers and Couriers may be able to rate and review each other at the end of every delivery.

### 7. Information from Cookies and Similar Technologies
We and our service providers collect information through the use of “cookies” and similar technologies to understand how you navigate through and interact with our Platform.

## 3. Information We Receive from Third Parties
### 1. Information We Receive About Customers
If you make a purchase through one of our Partners that offers delivery via Medzoomer, we receive information about your purchase, including your name, phone number, the product you purchased, and the delivery location.

### 2. Background Information on Couriers
Medzoomer works with third-party providers to perform driving record and criminal background checks on Prospective and active Couriers.

### 3. Information From Affiliates and Non-Affiliated Third Parties
We may collect information about you or others through Medzoomer affiliates or through non-affiliated third parties.

## 4. How We Use Information We Collect
### Uses of Information Collected from All Users
We may use the information we collect from all Users to:
- Provide, improve, expand, and promote our Platform and other services;
- Analyze how you use our Platform;
- Communicate with you;
- Facilitate transactions, deliveries, and payments;
- Respond to customer support questions or your requests;
- Conduct research;
- Find and prevent fraud;
- Resolve disputes;
- Respond to any issues that may arise during deliveries.

## 5. How Medzoomer Shares Information It Collects From Users
### Sharing between Customers and Couriers
When Couriers are offered delivery opportunities, they may be able to see the Customer’s delivery location.

### Sharing between Couriers and Merchants
Before a Courier picks up the delivery from the Merchant, the Merchant may be able to see the Courier’s real-time location.

### Other Sharing
We may share your information with third parties in certain cases, including to comply with laws, to protect the security or integrity of our Platform, and to enforce our agreements.

## 6. Your Choices
In addition to other choices described in this Privacy Policy, you have several choices regarding your information:
- Profile Information: You can update your profile information through your profile settings.
- Location Information: You can prevent your device from sharing location information at any time through your device’s operating system settings.
- Email Subscriptions: You can unsubscribe from our promotional emails via the link provided in the emails.
- Account Deletion: If you would like to delete your Medzoomer account, please contact us through our Help Center with your request.

## 7. Data Security
We are committed to protecting your information. However, no security measures can be 100% secure, and we cannot guarantee the security of Users’ data.

## 8. Changes to Our Privacy Policy
We may make changes to this Privacy Policy from time to time. If we make any changes, we will notify you by revising the “Last Updated” date at the bottom of this Privacy Policy.

## 9. Contact Information
Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your choices regarding your information by contacting us at our Help Center.

**Last Updated**: This Privacy Policy was last updated on July 24, 2019.